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Shipping & Returns

We pride ourselves on prompt and accurate shipping of all orders. Most orders received online by 1 PM Mountain Time, Monday through Friday, are shipped the same day. Orders placed after 1 PM are usually shipped the next business day and orders received on Saturday and Sunday will be shipped on Monday. Items requiring more time for delivery are noted.
Shipping and Handling Overview
Shipping and handling charges are calculated based on the actual weight and destination of each order and will be displayed at checkout. UPS Large Packages require additional shipping charges and are excluded from the Free Freight Policy.
Free Shipping on Qualified Orders of $50+ — For qualifying orders over $50, we will pay all the shipping costs for USPS Ground shipping within the contiguous United States. Your free shipping discount will be automatically applied at checkout when you have a qualified order of $50 or more. Please note that the same rules and exclusions outlined under “Flat Rate Shipping” apply, and this offer does not apply to My Dog
Supplies Dealer services offers.
Next Day/Expedited Delivery — Next Day Air Saver, 2nd Day, and 3-Day shipping are available for an additional charge. We recommend UPS 2nd Day Air for two-day service anywhere in the U.S. for a nominal cost based on the weight of the order. At final checkout, you can select one of these options and the cost will be automatically calculated for you. Please note that times for Next Day Air Saver, 2nd Day and 3-Day refer to business days only and excludes weekends and holidays. Also note that aerosols and some other restricted items cannot be shipped via air or outside the continental U.S.
Calculating UPS Large Package Items — Oversize charges may apply to products shipped via UPS (ground or air) based on the size of the Package.
Any box shipped via UPS that is larger than 3 cubic feet in size will be charged shipping costs based on its dimensional weight rather than the actual weight of the Package.
Motor Freight Shipments — Some large and/or heavy items must be shipped via motor freight carrier, and will incur higher shipping charges. If you have questions about your shipping charges, please call 1-800-738-3343 for details. Items shipped via motor freight are not eligible for free or discounted shipping.
International Orders — Shipping and Handling charges, duties, taxes, and tariffs are the responsibility of the buyer. There is no refund for abandoned shipments. For specific questions about shipping and handling on international orders, email us at support@My Dog, or Chat with a My Dog Supplies representative. Chat is available at the bottom of every page of My Dog
Customs charges and duties are not charged by My Dog Supplies – contact your local customs office for information.
*UPS and the UPS brandmark are registered trademarks of United Parcel Service of America, Inc.
All rights reserved.